Support&Service

You can usually find your TV’s VESA size in the user manual, product specifications, or on the TV manufacturer’s website. If the VESA size is not listed, you can measure it manually by checking the distance between the mounting holes on the back of your TV.

Here are some common TV size, VESA, and weight examples for reference:

These examples are for reference only. TV specifications vary by model year, screen size, and series. Always check your TV manual, product label, or the manufacturer’s product specifications before purchasing a TV mount, TV Cart or TV stand.

1. If the attached TV bolts are too long or too short, you can use the spacers provided in the package to install the TV brackets to the TV. For longer bolts, you can add washers or spacers to fill the excess space between the TV and the TV bracket. We recommend at least 5 turns of thread engagement.
2. You can buy a screw bag that has all kinds of bolts.

You would first plug in the cable, then add the spacers to create extra space between the TV and the TV brackets.

Measure the distance between the four mounting holes on the back of your TV in millimeters.

1. First, measure the horizontal distance between the left and right holes.

2. Then, measure the vertical distance between the top and bottom holes.

For example, a horizontal distance of 400 mm and a vertical distance of 300 mm means your VESA pattern is 400x300 mm.

Perlegear currently ships within the United States only. We do not offer international shipping at this time.

Some products may not be available for delivery to certain locations due to regional regulations, logistics limitations, or carrier restrictions. Delivery availability may also vary for remote areas or specific product types.

At this time, Perlegear does not offer express shipping.

We apologize for any inconvenience this may cause. We are continuously working to improve our shipping services to better serve our customers in the future.

For current delivery information, please refer to our Shipping Policy.

If your order has not shipped yet, you may contact Perlegear customer support to request an order change or cancellation. To request a change or cancellation, please contact us as soon as possible at

Please note that changes or cancellations are not guaranteed once the order has entered processing. An interception fee may apply if we need to stop or modify the order after it has started processing.

To avoid extra fees, please make sure your shipping address, product model, and order details are correct before placing your order.

If your order has entered processing or has already shipped, we cannot guarantee that it can be changed, canceled, or intercepted successfully. Please contact Perlegear customer support at support@perlegear.com as soon as possible for assistance.

If you request to cancel or intercept the package for personal reasons, an interception fee may apply.

If the package cannot be intercepted successfully, you may refuse the package upon delivery, but you will be responsible for any shipping costs caused by the refusal.

Yes. If your order has already shipped or has been delivered, please contact Perlegear customer support for the next steps.

For returns caused by non-product-quality issues, the customer is responsible for the return shipping cost. If the return is caused by a confirmed product quality issue, Perlegear will cover the return shipping cost.

For full details, please refer to our Return Policy.

Perlegear usually processes orders within 48 hours, excluding holidays and peak promotion periods.

During holidays, sales events, or other high-volume periods, order processing may take longer than usual.

In most cases, you will receive your package within 3-7 business days after your order ships.

Pre-order items may take longer to arrive. Delivery may also be delayed during holidays, promotional periods, or carrier peak seasons.

For more details, please refer to our Shipping Policy.

You can usually track your package on the Track My Package page using your tracking number.

If you cannot find your tracking information, please contact Perlegear customer support and provide the following information:

- Your order number

- A brief description of the issue

- Clear photos of the damaged, defective, or incorrect item

- Photos of the packaging, if the package arrived damaged

- Your product model, if available

Our support team will review your request and contact you with the next steps as soon as possible.

For more details, please refer to our Return Policy or Warranty Information

If you receive a damaged, defective, or incorrect item, please contact Perlegear customer support as soon as possible at support@perlegear.com.

To help us resolve your issue quickly, please include the following information in your email:

- Your order number

- A brief description of the issue

- Clear photos of the damaged, defective, or incorrect item

- Photos of the packaging, if the package arrived damaged

- Your product model, if available

Our support team will review your request and contact you with the next steps as soon as possible.

For more details, please refer to our Return Policy or Warranty Information

For eligible orders, Perlegear offers optional Worry-Free Shopping protection through Seel at checkout.

Seel is an independent post-purchase protection provider. Depending on the protection selected, Seel may cover certain shipping issues such as package loss, package theft, shipping delays, transit damage, or eligible returns.

Seel coverage is separate from Perlegear’s standard Return Policy and Warranty Information. If you purchased Seel protection, please refer to your Seel confirmation email for your exact coverage details and claim instructions.

To start a claim or return through Seel, please visit the Seel Resolution Center.

If your product is missing any parts, screws, bolts, washers, hardware, or accessories upon delivery, please contact Perlegear customer support as soon as possible at support@perlegear.com.

To help us resolve your issue more efficiently, please refer to your user manual and include the following information in your email:

- Your order number

- Your product model, as shown in the manual

- The name, number, or description of the missing parts

- Clear photos of the parts you received, if applicable

- A photo of the package or hardware kit, if available

Our customer support team will review your request and guide you through the next steps as soon as possible.

To check if your TV is compatible with a Perlegear TV mount, confirm three key specifications: TV size, TV weight, and VESA pattern.

Your TV should be within the supported screen size range, below the mount’s maximum weight capacity, and match the VESA range listed on the product page.

You can usually find your TV’s VESA size in the user manual, product specifications, or by measuring the mounting hole distance on the back of your TV in millimeters.

Here are some common TV size, VESA, and weight examples for reference:

These examples are for reference only. TV specifications vary by model year, screen size, and series. Always check your TV manual, product label, or the manufacturer’s product specifications before purchasing a TV mount, TV Cart or TV stand.

Yes, a Perlegear TV stand is stable and safe to use when it is assembled correctly and used within the listed size and weight limits.

Please follow the instruction manual, secure the TV to the mounting brackets, and place the stand on a flat, stable surface.

If you have children or pets at home, make sure all screws, brackets, and safety locks are fully tightened before use.

Yes. A TV stand is a practical option if you cannot or do not want to drill into the wall.

It is especially useful for apartments, rental homes, bedrooms, offices, or spaces where wall mounting is not ideal.

Please check the product page to confirm whether the model fits your TV size, weight, and VESA pattern.

Many Perlegear TV stands support height adjustment, swivel, or both, depending on the model.

Please check the product specifications to confirm the available height settings and swivel range.

For adjustment instructions, refer to the user manual for your specific TV stand model.

First, check whether the spacers are installed evenly between the TV and the brackets.

If the TV is still tilted forward or backward, you may need to adjust the screws and spacers on the upper or lower VESA holes.

Please refer to the instruction manual for your specific model before making adjustments.

Please remove the TV from the stand first and check whether both TV brackets are installed at the same height.

If needed, loosen the screws on the front support or support pillar, adjust the TV stand until it is level, and then tighten all screws securely.

We recommend having two people handle the TV during adjustment.

After the TV is installed, gently push the left or right side of the TV to adjust the swivel angle.

If the swivel feels too tight, check the swivel screw and loosen it slightly if needed.

Do not force the TV to swivel beyond the supported range listed in the product specifications.

Some Perlegear TV stands allow you to reduce or lock the swivel movement by tightening the screws or nuts around the front support or support pillar.

Please refer to your product manual for the exact locking or tightening points, as the structure may vary by model.

Make sure all screws and nuts are fully tightened before use.

To check if your TV is compatible with a Perlegear TV mount, confirm three key specifications: TV size, TV weight, and VESA pattern.

Your TV should be within the supported screen size range, below the mount’s maximum weight capacity, and match the VESA range listed on the product page.

You can usually find your TV’s VESA size in the user manual, product specifications, or by measuring the mounting hole distance on the back of your TV in millimeters.

Here are some common TV size, VESA, and weight examples for reference:

These examples are for reference only. TV specifications vary by model year, screen size, and series. Always check your TV manual, product label, or the manufacturer’s product specifications before purchasing a TV mount or TV stand.

For comfortable viewing, the center of your TV screen should generally be close to eye level when you are seated. The ideal TV mount height depends on your TV size, seating height, viewing distance, and room layout.

Before drilling, mark the planned position on the wall and check the viewing angle from your sofa, bed, or main seating area. Make sure the TV is not mounted too high or too low for everyday viewing.

For best results, refer to your TV size, room layout, and the instruction manual for your specific Perlegear TV mount model.

A fixed TV mount keeps your TV close to the wall and is best for a simple, low-profile setup.

A tilting TV mount allows the TV to tilt up or down, which can help reduce glare or improve viewing when the TV is mounted higher on the wall.

A full-motion TV mount allows the TV to extend, swivel, and tilt, making it a good choice for corners, open rooms, or spaces with multiple viewing positions.

No. Perlegear TV wall mounts should not be installed on drywall alone.

For safe installation, the mount must be attached to a suitable load-bearing surface, such as wood studs, solid concrete, brick, or block walls, depending on the model.

Please follow the instruction manual for your specific TV mount and confirm that your wall can safely support the combined weight of the TV and mount. If you are not sure about your wall type, we recommend consulting a professional installer.

Some TV wall mounts may be installed on metal studs with the proper hardware, but not all models are suitable for metal stud installation.

Before installation, please check the product page and instruction manual for your specific Perlegear TV mount. Additional hardware, such as snap toggle bolts, may be required.

If you are not sure whether your wall or metal studs can safely support the TV and mount, we recommend consulting a professional installer.

If the distance between your wall studs is wider than the TV wall mount, do not install the mount on drywall alone.

Depending on your wall structure and mount model, you may need to use a suitable mounting board or another secure installation method to bridge the studs.

Please refer to your product manual before installation. If you are unsure, consult a professional installer to make sure the wall can safely support the TV and mount.

*Should you require additional information concerning extension brackets, we encourage you to contact our customer service representatives.

If the distance between your wall studs is wider than the TV wall mount, do not install the mount on drywall alone.

Depending on your wall structure and mount model, you may need to use a suitable mounting board or another secure installation method to bridge the studs.

Please refer to your product manual before installation. If you are unsure, consult a professional installer to make sure the wall can safely support the TV and mount.

*Should you require additional information concerning extension brackets, we encourage you to contact our customer service representatives.

If the lag screws are difficult to screw into the wood studs, stop installation and do not force them in. This may be related to the pilot holes, stud location, wall structure, or hardware fit.

Please refer to the instruction manual for your specific TV mount model. If you are not sure whether the installation is safe, contact Perlegear customer support or consult a professional installer before continuing.

To make sure your TV wall mount is secure, confirm that the mount is installed on a suitable wall type and that your TV is within the supported size, weight, and VESA range.

Before attaching the TV, check that the wall plate is firmly fixed to the wall and that all lag bolts, screws, brackets, and safety locks are fully tightened.

After installation, gently test the mount by hand to confirm it feels stable. Do not use the mount if it feels loose or unstable.

In some cases, the TV position can be raised or lowered by adjusting the mounting brackets on the back of the TV, but this depends on your TV’s VESA pattern and the mount model.

You may need to remove the TV from the mount before making adjustments. Please follow the instruction manual for your specific model.

Do not attempt to adjust the TV height while the TV is still attached unless the manual clearly allows it.

If your TV is not level after installation, first check whether the TV brackets are installed at the same height on the back of the TV.

Next, check whether the wall plate is level and whether all screws are tightened correctly. Some Perlegear TV mounts may include leveling adjustment features for minor corrections.

Please refer to your product manual for the exact adjustment method for your model.

If the arm is hard to swivel or extend, first make sure the TV is installed correctly and the mount is not overloaded.

Check the arm joints and adjustment screws according to the instruction manual. If needed, you may slightly loosen the appropriate adjustment screws, depending on the model.

Do not force the arm beyond the supported extension or swivel range listed in the product specifications.

If the tilt angle is not adjustable, check whether the tilt screws, knobs, or fasteners are too tight or too loose.

Adjust the tilt mechanism according to the instruction manual for your specific TV mount model. After setting the desired angle, make sure the tilt fasteners are tightened securely.

Do not force the TV beyond the supported tilt range listed in the product specifications.

To uninstall a TV from a tilting TV wall mount, we recommend having two people handle the TV.

One person should support the TV while the other releases the safety straps, locks, or fasteners according to the instruction manual.

Carefully lift the TV off the mount once it is released. Do not attempt to remove the TV alone, especially for large or heavy TVs.

Before choosing a Perlegear TV cart, please check your TV size, TV weight, and VESA pattern.

Your TV should be within the supported screen size range, below the maximum weight capacity, and match the VESA range listed on the product page.

You can usually find your TV’s VESA size in the user manual, product specifications, or by measuring the mounting holes on the back of your TV.

Here are some common TV size, VESA, and weight examples for reference:

These examples are for reference only. TV specifications vary by model year, screen size, and series. Always check your TV manual, product label, or the manufacturer’s product specifications before purchasing a TV mount or TV stand.

Before using a TV cart with a large or heavy TV, check the cart’s maximum weight capacity, supported screen size, and VESA range.

Make sure the TV is securely attached to the mounting brackets and that the cart is placed on a flat, stable surface before use.

Always lock the wheels after positioning the cart.

Yes. A TV cart is a practical option if you need a mobile TV setup for different rooms, offices, classrooms, conference rooms, trade shows, or temporary viewing areas.

Before moving the cart, make sure the TV is securely attached and all screws, brackets, and safety locks are fully tightened.

Perlegear TV carts can be used on many indoor floor types, including carpet, hardwood, tile, and other common surfaces.

For safe use, move the cart slowly on uneven floors or thick carpets, and always lock the wheels after positioning the cart.

Please check the product page and manual for floor use recommendations for your specific model.

Many Perlegear TV carts support height adjustment, depending on the model.

Height adjustment allows you to set the TV at a more comfortable viewing level for different rooms or viewing positions.

Please check the product specifications and instruction manual for the available height range and adjustment method.

Many Perlegear TV carts include cable management features to help organize and hide wires.

You can route power cords, HDMI cables, and other device cables through the cable management area or along the stand structure, depending on the model.

For best results, arrange the cables during assembly and make sure they do not interfere with height adjustment, movement, or the wheels.

Yes. Some Perlegear TV carts can be used without the shelf if you do not need it.

The shelf is designed to hold accessories such as a laptop, streaming device, gaming console, DVD player, or small AV equipment.

Please refer to your product manual before removing or skipping the shelf during assembly.

Yes. Perlegear TV carts require assembly and come with the necessary hardware and instruction manual.

Before installation, please check that all parts, screws, brackets, wheels, and accessories are included in the package.

For detailed assembly steps, refer to the installation manual for your specific TV cart model.

To check compatibility, please review your speaker’s size, weight, mounting hole position, and mounting method.

Your speaker should be within the supported weight range and match one of the mounting options listed on the product page.

If you are not sure whether your speaker will fit, please check your speaker manual or contact Perlegear customer support with your speaker model.

Perlegear speaker stands are designed to work with many common speaker types, depending on the model.

Before purchasing, please check whether your speaker uses a compatible mounting hole, keyhole slot, threaded insert, or other supported mounting method.

Always compare your speaker specifications with the product page for the speaker stand you are considering.

available height range and adjustment method.

Some Perlegear speaker stands support height adjustment, depending on the model.

Adjusting the speaker height can help position the speaker closer to ear level for a better listening experience.

Yes. Some Perlegear speaker stands can be used on carpet and may include special screws, spikes, or floor accessories for added stability.

Please check the product manual for your specific model before installation.

Make sure the speaker stand is placed securely and remains stable before use.

Please refer to the product manual for the correct wire routing method for your specific speaker stand model.

Many Perlegear speaker stands include cable management to help route speaker wires through or along the stand.

This helps keep the setup cleaner and reduces visible cable clutter.

To keep your speaker stand stable, make sure it is assembled correctly and placed on a flat, stable surface.

Use the included floor accessories, screws, or carpet spikes if your model provides them.

Always keep the speaker within the supported weight limit listed on the product page.

Yes. Perlegear speaker stands require assembly and include the necessary hardware and instruction manual.

Before installation, please check that all parts, screws, brackets, base components, and accessories are included in the package.

For detailed setup instructions, refer to the manual for your specific speaker stand model.